Privacy Policy

Telgreen Medical Privacy Policy

At Telgreen Medical (“we,” “us”), your privacy is our priority. This policy outlines how we collect, use, share, and protect the personal information you provide when engaging with our website and services, including data submitted through third-party platforms like JotForm.

For Adults Aged 18 and Over

Our services and website are designed for individuals aged 18 and older. If you are under 18, please do not provide personal information or use our services.

Information We Collect

We collect the following categories of personal data:

  • Contact Details: Name, address, phone number, and email.
  • Health Information: Information from forms, such as medical history, conditions, and allergies.
  • Technical Data: Website activity, including IP address, device details, and interactions with pages (via cookies and user consent).

Methods of Data Collection

  1. Direct Submission: Information provided through online booking and registration forms.
  2. Patient Management Systems: Collected during the setup and maintenance of patient profiles.
  3. Tracking Tools: Cookies and similar technologies (e.g., Google Analytics) for site analytics and improvement.

Your Consent

By sharing your personal information, you agree to its collection and use as outlined here. We will seek explicit consent where required, such as for marketing activities. You can withdraw consent at any time by contacting us at info@telgreenmedical.com.au.

How We Use Your Data

  • Appointment Management: Scheduling, processing bookings, and maintaining accurate records.
  • Patient Communication: Sending updates, reminders, and essential notifications.
  • Service Integration: Sharing necessary details with doctors and e-script systems for treatment delivery.
  • Analytics and Improvements: Understanding how users interact with our website to enhance services.

Data Sharing

Your data may be shared with:

  • Doctors and Healthcare Providers: To ensure personalised care.
  • E-Script Providers: For convenient prescription management.
  • Third-Party Services: Platforms such as JotForm, Google Analytics, and HubSpot, as necessary to support our operations.

Overseas Data Handling

Some data may be processed outside of Australia (e.g., by JotForm or Google). We ensure compliance with the Australian Privacy Principles or equivalent safeguards to maintain your privacy.

Protecting Your Information

We are committed to securing your personal data through:

  • Encryption: Safeguarding electronic records.
  • Access Controls: Limiting data access to authorised personnel only.
  • Third-Party Security Standards: Ensuring our partners maintain robust data protection practices.

Breach Response

In the event of a data breach that poses significant risks, we will promptly notify affected parties and the Office of the Australian Information Commissioner (OAIC) in compliance with Australian law.

Retention and Disposal

We retain your information only as long as necessary for medical, legal, or regulatory purposes. Once no longer needed, data is securely deleted or anonymised.

Your Rights

You have the right to:

  • Access your personal information.
  • Request corrections to inaccuracies.
  • Object to processing for marketing purposes.
  • Request deletion of your data (subject to legal requirements).

Exercising Your Rights

For assistance with any privacy-related requests, please contact us:

Employee Privacy Training

Our staff undergo regular training to ensure compliance with privacy laws and protect patient confidentiality.

Policy Updates

We may revise this policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on our website, along with the revision date.

Contact Us

For any questions or concerns regarding this policy, reach out to us at:

  • Email: enquiries@telgreenmedical.com.au​
  • Phone: +61 457 277 912
  • Address: Sydney, NSW

Telgreen Medical is dedicated to providing compassionate, secure, and compliant care.