At Telgreen Medical, we are committed to delivering the highest level of care and satisfaction to our patients. This policy outlines the conditions under which refunds and returns are applicable for consultation services and prescriptions.
1.1 Prescription Validity
Prescriptions issued by Telgreen Medical are valid for a specified duration, in compliance with regulatory guidelines. Patients are responsible for ensuring e-scripts are presented to a pharmacy within the validity period. If an e-script expires, a new consultation must be scheduled for re-issuance.
1.2 Pharmacy Selection
You are free to choose any pharmacy for medication fulfillment. Telgreen Medical can suggest trusted pharmacies known for quality service and products. There is no requirement to use a recommended pharmacy.
1.3 Pharmacy Fulfillment Issues
Any concerns related to medication availability, pricing, or fulfillment must be addressed directly with the pharmacy. Telgreen Medical is not responsible for the policies or practices of individual pharmacies.
2.1 Pharmacy Return Policies
Medications are dispensed by pharmacies, and returns are governed by the specific return policies of the dispensing pharmacy. For medication returns, please refer to the policies of the pharmacy that filled your prescription.
2.2 Medication Concerns
If you experience any side effects or concerns, seek immediate medical attention and notify Telgreen Medical to update your medical records and assist with your care. Book a follow-up consultation to discuss potential adjustments to your treatment plan.
If you have questions or require assistance regarding this policy, feel free to contact us.
Email: info@telgreenmedical.com.
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM
Our team is here to address your concerns and ensure your experience with Telgreen Medical remains positive.
We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present, and emerging. We celebrate the stories, culture, and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.
Disclaimer: Telgreen Medical does not advocate for the use of unapproved botanical medicine by the Therapeutic Goods Administration (TGA). Reactions to these treatments can vary, and effectiveness is not guaranteed for all. Consult your healthcare provider regarding these options. In Australia, the governance and regulation of unapproved botanical medicine fall under the TGA. For the latest information, visit the TGA’s official website.
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